Frequently Asked Questions

How much is a new website?

Our website development starts from £2500 with a typical investment of £5,000 - £10,000. You can enhance your website performance with an optimisation retainer from £600 per month for 2 days development time.

You can expect great value from our services which all follow a unique process using evidence based design principles for the the best results. As we primarily develop brochure websites for businesses targeting a similar audience, we're able to share results from our research.

How long does it take to build a website?

You can expect your website to take 2-4 weeks to design and develop. Additional time may be required to create and approve new content.

To prevent websites from taking weeks to complete, we have developed a process we all the 4Ds which breaks the development into clear tasks enabling us track progress.

One of the most common reasons for a website going beyond a deadline is the ability to obtain and approve new content which can frequently be out of our control. For this reason we recommend that we take on the project management of new content and provide strict deadlines for reviewing and approving content with you.

Do you offer website optimisation services?

Yes, we provide a complete package for website optimisation including search engine optimisation (SEO), conversion rate optimisation (CRO), speed optimisation and user experience (UX) optimisation.

By taking a holistic approach to improving the performance of your website, we're able to get the right visitors to your website and convert them providing you with quality enquiries.

How easy is it to update my website?

It's very simple to edit your website using MODX and Content Blocks. All you need to do is login via your browser and click on the pages you would like to edit.

When developing your website, we create a design standardisation which makes it simple to copy and past content from your word document and lay it out into mobile friendly columns without having to learn a single line of code. If you would like greater control of the styling, we can also facilitate that.

What is AMP?

AMP(Accelerated Mobile Page) is an open-source, publishing technology project designed to improve the performance and loading speeds of web content.

You can identify a page using AMP as a little grey circular lightening bolt symbol is displayed next to the link on mobile search results in Google.

Research sponsored by Google demonstrates that 'AMP leads to a 10% increase in website traffic with a 2x increase in time spent on page'.

Please visit the AMP Project website to learn more... https://www.ampproject.org/

What is MODX?

MODX is an open-source content management system (CMS) and website framework that allows business owners and marketing department the ability to add, edit or delete content on their website.

Also referred to as a content management framework, MODX is extremely flexible and enables developers to create efficient, fast loading websites.

You can read more about MODX on the official website here... https://modx.com/

What are Content Blocks?

Content Blocks is a premium extra developed by ModMore that enables website content to be managed with columns and rich input types.

We include Content Blocks with every MODX website we develop. Using this premium extra enable you to edit the content and layout of your website without the use of any code.

To learn more about Content Blocks, please visit the ModMore website here...https://www.modmore.com/contentblocks/

What is a Visitor Journey Map?

A Visitor Journey Map (VJM) is a document that outlines the best route towards the most appropriate call to action for specific types of visitors. The Visitor Journey Map is an important element in the design process and helps to inform the next stage of design which is the wireframe.

What is a Wireframe?

A wireframe is a visual representation of the website that outlines the website’s layout and structure. It uses the Visitor Journey Map to inform decisions made in the design process to reach a desired outcome. Creating a good wireframe will improve conversion rate and interactions on your website and is therefore a key feature in all our design processes.

What is a detailed Design Wireframe?

A detailed Design Wireframe document provides an annotated, visual layout of a website as it will appear in preparation for the development process, providing the opportunity for clients to make amendments before the website development process takes place.

Can my website be integrated with my CRM?

We are able to integrate most CRM’s into websites provided they have a detailed and well-documented API (Application Programming Interface) that can be referred during the integration process.

Are your websites mobile-friendly?

Not only are our websites mobile-responsive, they’re mobile first. In line with Google’s recommendations for improved search results, we construct all our websites with mobile-friendliness in mind so that our clients receive maximum visibility on Google’s website ranking.

What is the payment schedule?

We typically offer a 40/30/30 payment structure, though this depends on the scale of the project itself. The 40% deposit is due to commence works. 30% percent is due with completion and approval of a complete design. The final 30% is due on completion and launch of the website.

Will you meet the deadlines?

In most cases we meet our deadlines on time. External factors such as content creation or approval delays however, may increase the time required to meet potential deadlines. We only take on the work we can commit to and have an efficient process to manage our productivity to meet those deadlines.

Will I be satisfied with the website?

We have a 100% satisfaction guarantee which means we will work tirelessly to meet your expectations within the project scope. Once the website has been signed of, we also include a 14-day period to make adjustments if required.

What optimisation packages do you have?

Our optimisation services work on a retainer basis starting from £600 per month. With this service we provide detailed reporting and ongoing development to improve rankings and conversion rates on your website.

How do I know if the optimisation package will work?

The reporting process has been designed to show success in finding improvements to the visitor journey and layout that will increase conversions. We always recommend setting KPIs to the volume of quality leads generated as visitor traffic is not always a clear indication of how a website is performing.

What is heat-mapping and how will it benefit my website?

Heat-mapping provides an analytical evaluation of a website’s visitor behaviour by providing information on the frequency of certain website interactions via a hot-or-cold overlay. This information can help inform the decisions we make when we design the website’s structure if website goals are not being met.

What is Search Engine Optimisation?

Search Engine Optimisation(SEO) in internet marketing, considers how search engines function. ‘Optimising’ a website may involve editing content, adding content, HTML and associated coding to increase it’s relevance in accordance to specific keywords and the removal of barriers to ‘indexing activities’ that search engine algorithms perform.

Website promotion through ‘backlinking’ or ‘inbound links’ is also considered another SEO tactic.

What is Conversion Rate Optimisation?

Conversion Rate Optimisation(CRO) is the process of increasing the percentage of website visitors who take a desired action—whether filling out a form, making a subscription or making a purchase.

A conversion is the broad term used for visitors that have fulfilled a website’s intended goal. ‘Macro-conversions’ would be considered a primary goal, with smaller ‘micro’ goals that may happen before a user complete the ‘macro’ goal such as a purchase or a subscription to a service.

Conversion Rate Optimisation is an integral part of our process in ensuring that our client’s website is a key asset in the development and growth of their business.

What is Page Speed Optimisation?

Page Speed Optimisation (PSO) or Web Performance Optimisation (WPO) is the process of increasing loading speeds on a website. By reducing the amount of data that needs to travel across the web, Page Speed Optimisation makes a website accessible to people who might not have access to high speed internet. The process broadly considers everything that might be a detriment to page speeds.

What is User Experience Optimisation?

User Experience Optimisation (UEO) evaluates the website’s usability and accessibility, using statistical information and psychology to create a positive user experience and brand perception. This process considers the structural, visual and organisational aspects of a website’s design.

Do you need to pay additional for SEO?

We see SEO as a small part of Website Optimisation in general and wouldn’t suggest additional payments solely for SEO alone. So long as you have a well-developed website that is secure and fast loading, and your content aims to answer your visitor’s questions and concerns you will not need to invest heavily into SEO alone.

When linked to website optimisation as a whole, we do suggest making an investment as you will benefit from further optimisation via. UX, Conversion Rate Optimisation and social media which all work together to provide noticeable returns on investment.

Will I be having a full time dedicated developer?

You will be provided with a full-time project manager dedicated to the construction of your website every working day until the project is complete, and with our reliable IT infrastructure and industry experience, we are able to minimise work interruptions ensuring that your project is completed in a timely manner.

How do I make my website stand-out?

A website stands out best when it’s content provides potential visitors with answers to their questions and is directed towards efficiently addressing their concerns within a layout that is optimised for easy navigation.

What kind of businesses do you work with?

Unumbox’s clients work primarily within the B2B tech industry, we predominantly provide services for innovative and forward-thinking clients, looking to get ahead.

Do I own my website?

Yes. Once full payment is received and the website has been signed off, you receive full rights to the website and content this is subject to individual licensing agreements for third party software that we use and external content that has been integrated.

What kind of technology do you support?

Our company offers full support for the following mark-up, query and programming languages to ensure we can meet our client’s diverse range of tasks and needs for their websites.

  • HTML5
  • CSS
  • PHP
  • MySQL
  • AMP Markup
  • Javascript
  • JSON
  • SVG

Why should we hire Unumbox Ltd?

We care passionately for our customers and work hard to address their concerns in accordance to our company’s mission, following our partners in every stride they take towards the future.

Do you provide hosting and domain name services?

We do not provide hosting or domain registration services but can recommend one of our preferred partners. We're able to support you with the setup and maintenance of your hosting and provide expert advice to ensure we choose the right solution for you.

I already have a site, but I want a new design. Can you help?

Absolutely. We’ll rebuild your website from the ground-up, using your prior website as a blueprint for the new design.

Do you develop e-commerce websites?

No, we do not develop e-commerce websites, purely for the reason that we like to focus out expertise on high-performance brochure websites for B2B tech companies and consider the development of e-commerce website a distraction.

However, we're happy to recommend one of our dedicated e-commerce partners to help you with your website.